Frequently Asked Questions

Book-questionQuestion

After entering the login data in the login mask in the secure area, the following text appears on the screen:<br/>'The User ID or password are invalid!'

Book-open-nextAnswer

The password and/or the user number were entered incorrectly.


Book-questionQuestion

You can only save the document from the invoice overview in the secure area in the "Digital Invoices" menu, you cannot open it.

Book-open-nextAnswer

The document is either a PDF or TIFF file. Please check whether Acrobat Reader or a TIFF Viewer is installed on your computer. You can check if you have Acrobat Reader or a TIFF Viewer installed on your computer by clicking the following link:<br/><br/>If you do not have them installed, please install Acrobat Reader or a TIFF Viewer.<br/>The download links are located on the bottom on this page.




ChainDownloads

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DZB BANK GmbH · Nord-West-Ring-Str. 11 · 63533 Mainhausen · Telefon +49 (0) 61 82 / 928-0 · Fax +49 (0) 61 82 / 928-42 43
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